Your privacy is our priority. This document transparently explains how poker 888 collects, uses, stores, and protects your personal data — as well as the rights you hold as our valued player.
Six core principles that underpin how poker 888 manages your personal information
We only collect information that is strictly necessary to provide our services. No excess data is gathered — every piece of information requested has a clear and legitimate purpose.
All data transmitted between your device and poker 888 servers is protected with 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia.
Your personal data will not be sold, lent, or traded to any third party for marketing purposes. Your information belongs to you — it is not our business commodity.
Access to members' personal data is strictly limited to staff who require it to perform their duties. All access is logged and audited on a regular basis.
You have the right to access, correct, download, or request deletion of your personal data at any time. Requests will be processed within 30 business days at no charge.
In the event of any security incident affecting your data, we will notify you within 72 hours via your registered email and in-account notification.
Poker 888 takes every member's privacy seriously. We understand that your trust is the most valuable asset in our care. This Privacy Policy is crafted to provide complete clarity on our data handling practices — no confusing language, no hidden terms.
This document describes the types of personal data we collect, why we need it, how it is used, who it may be shared with, how long it is retained, and what rights you have over that data. It also explains how we use cookies and tracking technologies on our platform.
Poker 888 operates under a Vanuatu Gaming Authority licence and complies with international data protection standards, including the principles set out in the General Data Protection Regulation (GDPR) and the applicable Personal Data Protection Act (PDPA). We are committed to being transparent and accountable in all privacy-related matters.
We collect information from you through several channels — directly from you during registration or platform use, automatically via tracking technologies, and occasionally from trusted third parties. Below is a detailed breakdown:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number, passport | Account registration, KYC verification |
| Contact Information | Email address, phone number, residential address | Registration form, profile updates |
| Financial Data | Bank account number, e-wallet, transaction records | Deposit and withdrawal process |
| Technical Data | IP address, device type, operating system, web browser | Automatic access logs |
| Behavioural Data | Game records, game preferences, betting history | In-platform activity |
| Communication Data | Support chat records, emails, complaints | Interactions with the customer support team |
Every piece of information we collect has a clear purpose. We do not use your data for any purpose beyond what is stated below without first obtaining your specific consent:
Poker 888 does not sell your personal data to anyone. However, there are limited situations where we need to share your information with specific parties in order to deliver our services properly:
All third-party partners with access to your data are bound by legally enforceable data processing agreements. They are only permitted to use your data for specified purposes and are prohibited from using it for any other purpose.
Protecting your data is not merely a legal obligation for us — it is a core commitment we uphold. Poker 888 implements comprehensive layers of technical and operational protection:
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are the data retention guidelines we follow:
When data is no longer required, it is permanently deleted or anonymised in accordance with our secure deletion procedures. Anonymised data cannot be re-linked to you and may be used for internal statistical analysis.
You have strong rights regarding the personal data we hold. We fully respect and facilitate the exercise of these rights:
You may request a copy of all personal data we hold about you in an easily readable format.
If any of your information is inaccurate or outdated, you have the right to request an immediate correction.
In certain situations, you may request the deletion of your personal data, subject to legal obligations.
You may request your data in a structured, machine-readable format for transfer to another provider.
You may object to the processing of your data for direct marketing purposes at any time, without providing a reason.
In certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.
To exercise any of the above rights, contact our privacy team via email at [email protected]. All requests will be acknowledged within 3 business days and resolved within 30 business days. No fees are charged for reasonable requests.
Poker 888 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use the platform.
We use four main categories of cookies:
You can manage your cookie preferences through your web browser settings or via the cookie preference panel available on our website. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
Poker 888 is a gaming platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we find that we have inadvertently collected data from an underage individual, the account in question will be closed immediately and all related data will be deleted as soon as possible. If you believe we may hold data from an underage individual, please contact us immediately at [email protected].
For more information on how we protect younger players and promote responsible gaming, please visit the Responsible Gaming us.
Poker 888 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All changes will be communicated to you in the following ways:
Continued use of the poker 888 platform after the effective date of any amendment constitutes your acceptance of the latest version of this policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding how we handle your personal data, our privacy team is here to help. We are committed to addressing every inquiry seriously and thoroughly.
To expedite the process, please include your account username (never send your password), the type of request, and specific details of your enquiry. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.